Okay now, I am really pissed off with 1and1. I regret buying a domain with them. Yes, they do offer domains at 99 cents always but the heck with their service. Even if you Google “1and1 scam” you will see all of the people’s complaints and their bad experience with 1and1. What a shame, a big company like them is a scam! Way to go 1and1. Don’t be blinded with their 99 cents offer, you wouldn’t like the service!
This is my bad experience with 1and1. I was panic buying for my domain. After I submitted my order the page says to wait for their email for my username and etc.. Such a slow service. And so I bought one from GoDaddy for a dollar only since I have a coupon code. There, after I submitted the order I now have the domain. That fast!! Gaah. So I was waiting for the email from 1and1 hoping the order didn’t went through. I was waiting for hours! So I decided to go to their website and guess for my username. Voila, I guessed right and I see the domain there already. I decided to cancel the order. But it showed it will take effect on Nov2012.(What’s the point of cancelling?) I cancelled though hoping to have their offer of money back guarantee.Well, what do you know, domains are not included in their money back guarantee. I received an email that since I cancelled so fast, I shouldn’t be charged for that. Here’s the email:
That was the email, but look at my account’s transaction history:(I bought the domain December 1, 2011
I bought the domain December 1, 2011 and cancelled the same day and cancelled the order on the same day.
Since I saw the charges, I emailed them. As expected their reply was:
I emailed the said address, and again as expected, they again told me to email another address. They probably passing me around so I would get tired! What a service!
I am now really disappointed and pissed off with them, here’s more I undone the cancellation and the reply was:
So I thought everything was good, until I can’t access my domain, the upcoming images are emails from them. You decide!
It’s not up to you guys, but clearly, they are scammers. Google “1and1 scam” you will see the complaints and pitiful experience they had with 1and1. I do hope that they at least have a CONSCIENCE! Good luck to you guys.
I believe those person are newbies in webhosting business, I am using 1and1.com as my webhost and never have that kind of issue. If you have issues with your website or Billing issue just contact their technical support and they would be able to help you with your simple issue. The amount that you have paid for the domain registration is soo small, they would not mind giving it back to you. lol
Athena Jeunnesse Mae Tria says
yeah. thats why i am even wondering why they dont want to give it back. until now they dont want to give it back. i contacted the billing, the tech, the support and complaint department but they kept on passing me to another department. did you read the emails they sent me. you should have.
I was just badly ripped off by 1and1 and they just send me around and around the e-mail departments. Really upset with them 👿 :he: and I have found loads of posts on Google with the same sort of stories – they are a bunch of scammers! Wish I had known before. STAY AWAY FROM 1AND1.
Athena Jeunnesse Mae Tria says
i had the same experience, they just sent me around and around and telling me they had refunded it. lol. i know my bank, if there was a refund, i would receive it, but there was no refund. grr. i hate them