Senior Director & Virtual Assistant
Senior Director For Administration . Los Angeles, California . September 2017 - Present
Executive Assistant to the President of the company. Handling many tasks including:
- Directly reporting to the President of the company.
- Managing the social media accounts of the company.
- Managing the administrators of the company.
- Doing outbound and inbound calls for the company's customer service.
- Managing invoices issued by the company.
- Taking care billing related concerns from the customers.
- Administrative office tasks.
- Website admin for the largest Christian dating site.
- Processing refunds and evaluating chargebacks.
- Dealing with payment processors and knowing how to navigate each of them (e.g. PayPal, Authorize).
- Writing and sending customer service emails.
- Posting to social medial accounts for internet marketing purposes
- General SEO tasks.
- Mobile app testing on iOS and Android devices.
- QA website and app versions for bugs.
- Clearing bounceback email lists and maintaining different website issues.
- Invoicing clients via Freshbooks, Invoicely.
- Management of Amazon sales and refunds/returns.
Customer Service . Quality Assurance . Website Administration
Marketing Assistant . Espana, Manila . May 2013 - November 2014
- Provides career talks and attends career fairs in different primary and secondary schools in Luzon, Philippines.
- Scheduling and booking career orientation and career fairs.
- Clerical tasks.
- Managing the phone and email of the Office for Admissions.
Marketing . Public Speaking . Booking and Scheduling
Virtual Assistant . Mandaluyong, Metro Manila . January 2012-February 2013
- January 2012 - March 2012: I worked as a Customer Service Representative for fiversworld.com.
- March 2012 - April 2012: Worked as Virtual Assistant for a small company based in US.
- March 2012 - April 2012: Worked as a Customer Service Representative for Red Pocket Mobile, a telecom company based in the US.
- April 12: Worked as a Customer Support Specialist for SmartBites.
- Email and Live chat support
- Answering and transferring phone calls.
- Manage the ZenDesk customer service community of SmartBites
- In charge of all support tickets (solving and follow ups)
- April 2012 - May 2012: Worked as a WordPress Customer Service Agent for a web hosting and domain registration company in UK.
- May 2012 - June 2012: Worked as a Administrative Assistant.
- Did web research and data entry.
- Article Writing Tasks.
- Project Management.
- SEO.
- May 2012 - June 2012: Worked as a Virtual Assistant for a small business.
- Handled customer related inquiry
- Chat support
- Email support
- Link building
- SEO
- Nov 2012 - Feb 2013: Worked as a Virtual Assistant for a Panda Cash Back.
- Article Writing
- Blogging
- Administrative tasks.
Project Management . Operations . Wordpress
Fraud Analyst . Makati, Metro Manila . October - December 2011
-Investigated cases of credit card fraud.
-Managing and tagging suspicious orders.
-Analyzed large amounts of data to find patterns of fraud and anomalies.
-Managed the CyberSource account. CyberSource is an online credit card payment processing, fraud and security management account.
-Reviewed orders made by the customers from the clients of CyberSource and investigates each and every order.
-Answered inbound calls for customer related inquiry.
Problem-solving . Attention to Details . Banking
Athena is a graduate of the University of Sto. Tomas and currently enrolled as a law student in Arellano University School of Law. She has been working for over a decade as a Virtual Assistant and Freelancer in the platforms like Upwork, Online Jobs PH.
her story
Athena was born and raised in the Philippines. She grew up as an only child. She grew up with her mom and grandparents. She got pregnant at a young age and lived alone at the age of 18 years old. Since she was 18 years old, she learned how to get through life. From juggling through different jobs and moving from to home. Despite being a single mom, she did her best to raise her kid and at the same time getting through college. Now, she is in her third year law school. Years of experience in getting through life taught her all the necessary skills to succeed in her career.
Athena is a workaholic and very passionate about many things. She started blogging in 2004 and built her own website using a self-hosted WordPress in 2011. She likes reading, binging Netflix, watching anime and manga, and even streams video games on Twitch. She also created a small community on Discord and built her own Discord bot. A bootstrapper through and through.
