Since last night I was trying change my tumblr domain into a custom domain. I have updated the A records and usually it takes than less than an hour to update. I believe that this is not a problem from GoDaddy as my registrar. So I contacted Tumblr instead. I have been buying a lot of domains from GoDaddy and I had never had problems with them as my domain registrar. It was really a problem to the Tumblr’s side. Since last night, I can’t change into a custom domain name. All I get was this error:
I get that pop up ever time I click on test your domain. And what’s worst is that their reply reply to my email was too out of the topic. They started to talk about email’s and stuff, when in fact my concern was when I click the “test your domain”, I get the technical error stuff. I’m a blogger so I clearly know that this is not a problem with hosting and stuff. I know my way around the internet. Clearly, Tumblr doesn’t have a good support team. This was the reply to the email:
This is an automated reply to the email message you just sent to Tumblr. Based on the content of your message (Ticket 696027), it sounds like you may have a question about using a custom domain with Tumblr. If so, the information below may help. If not, please just respond to this message and we will be happy to address the specifics of your request.
You do not need to purchase a web hosting package to have a custom domain with Tumblr. You only need to purchase a domain from a domain name provider.
If you are using a subdomain that has three or more levels, like www.mywebsite.com, follow the registrar’s instructions to point the subdomain to domains.tumblr.com.
If you are using a domain that has only two levels, like mywebsite.com, follow the registrar’s instructions to point the domain’s A-record (IP address) to 188.8.131.52.
Please note that you do not need to change the nameservers for your domain in any way.
Also, make sure you’ve configured your blog to use a custom domain in the Settings area for the blog. You can access the Settings for a specific blog from the management page for that blog. Click on the blog’s title at the top of your Dashboard or under the list icon at the top right of the Dashboard. Then click Settings on the right side of the screen.
Info on how to use a custom domain with Tumblr is at:
If this information didn’t answer your question or resolve your problem, please just respond to this message and let us know.
Athena Jeunnesse Mae M. Tria, Feb 24 18:55 (EST):
I cant use a custom domain. Something is wrong with test your domain button
It is quite clear that they don’t have a good customer support. And right now, I’m very frustrated with Tumblr. And also, just to prove you that I have updated the A records since last night, here is the screen shot:
So for now, you will get an error when you try to visit http://thekawaiiprincess.com but I hope when it comes live, you would support and follow this blog as well. I will let you know when Tumblr fixed the issue. Thanks for everyone who tried to visit this blog since yesterday, special mention to Lhyzie Bongon. I will update everyone so please keep posted and sorry for this inconvenience. Tumblr, if you see this, please fix this problem asap! Thanks!