I had enough with Globe. I had been using Globe Telecom’s service for years. I never wanted to make a bad review about them, but I really had enough. I think people deserves to know what other people thinks about their service. I don’t know where to start this but I will start with the most recent one.
Applying for a postpaid line via Globe’s sales hotline.
I had a good conversation with sales representative, probably because it’s sales, people are very nice. So the sales representative processed my application last April 29. The sales representative gave me a reference number and told me that if I will send my requirements within 24 hours including if the support team asked for additional requirements, I will get 2 free movie passes. The sales representative even made it clear to me that I must submit the additional requirements if asked to qualify for the two free movie passes. So I submitted the requirements right after the call, but all I got was an auto reply.
Dear Valued Subscriber,Thank you for taking the time to provide us the needed requirements for your application at firstname.lastname@example.org.This is an automated confirmation that we have received your documents. There is no need to reply.Please expect to hear from us within the next two business days, from 8:00am to 5:00pm, Mondays to Fridays (excluding holidays).Thanks,Globe Sales AdminGlobe Hotline Sales [email@example.com}This e-mail message (including attachments, if any) is intended for the use of the individual or the entity to whom it is addressed and may contain information that is privileged, proprietary, confidential and exempt from disclosure. If you are not the intended recipient, you are notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify the sender and delete this E-mail message immediately.